voice analytics - Elisha Telecom Ltd.

Three things you need to know about the Future of Telephony

As another year draws to a close, it seems as good a time as any to look to the future. There’s certainly plenty to look forward to in the telecoms channel. Change is afoot, and with change comes opportunity. Here are three things the sector should be aware of about the future of telephony in […]

Using AI to transform contact centre performance

Contact centres are under pressure. They’re tasked with improving customer experience while also keeping costs under control. Whether they focus on sales, after sales, customer service or payments, contact centres are often being asked to achieve more with less. One way they can square that circle is through the intelligent application of technology. In particular, […]

AI Analytics: Empower Your Customer Service Now with Elisha Insights

Elisha Insights offers real-time AI analytics and evaluation of customer service interactions for your business. Leveraging the latest advancements in Large Language Models and Natural Language Processing, Elisha Insights stands as the most sophisticated customer service analytics platform available in the market today. Elisha Insights accepts customer interactions from various sources, including email threads, chat, […]