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Three things you need to know about the Future of Telephony
As another year draws to a close, it seems as good a time as any to look to the future. There’s certainly plenty to look
Using AI to transform contact centre performance
Contact centres are under pressure. They’re tasked with improving customer experience while also keeping costs under control. Whether they focus on sales, after sales, customer
Elisha Telecom and its Pioneering AI services in Comms Dealer
Elisha Telecom and its AI Services is featured in the October 2023 issue of Comms Dealer magazine. Comms Dealer magazine, the pioneering publication in the
Shaping the future of business interaction: AI-Powered Unified Communications
Business communications are changing, and not just in the number of channels businesses now need to integrate to effectively communicate with customers, colleagues and partners.
The CTIF 2023: A Remarkable Gathering of World Leaders
The Commonwealth Trade and Investment Forum (CTIF 2023) in Dhaka, Bangladesh, held on September 13-14, 2023, in partnership with the Government of Bangladesh, brought together
Generative AI: The Future of Customer Service is Now
What is Generative AI? Artificial Intelligence, or AI, has been around for years. Machine learning algorithms, natural language processing, and the like are now ubiquitous