Shaping the future of business interaction: AI-Powered Unified Communications
Business communications are changing, and not just in the number of channels businesses now need to integrate to effectively communicate with customers, colleagues and partners. Unified Communications solutions have been touted as a major enabler of innovative business communications, but what exactly does it mean, how does Artificial Intelligence support that innovation, and what does […]
Generative AI: The Future of Customer Service is Now
What is Generative AI? Artificial Intelligence, or AI, has been around for years. Machine learning algorithms, natural language processing, and the like are now ubiquitous in the IT applications we use on a daily basis. However, only with the advent of various Generative AI technologies such as ChatGPT, MidJourney, DALL-E, and Bard has AI claimed […]
AI Analytics: Empower Your Customer Service Now with Elisha Insights
Elisha Insights offers real-time AI analytics and evaluation of customer service interactions for your business. Leveraging the latest advancements in Large Language Models and Natural Language Processing, Elisha Insights stands as the most sophisticated customer service analytics platform available in the market today. Elisha Insights accepts customer interactions from various sources, including email threads, chat, […]