Elisha Insights accepts customer interactions from various sources, including email threads, chat, voice, and video transcripts, and supports multiple languages. Its default Speech-to-Text engine can automatically detect over 50 languages, and optional third-party integrations can extend this to over 120 languages and dialects.

Elisha Insights AI Analytics Features

Define categories for customer interactions effortlessly, and let Elisha Insights automatically classify them. With built-in sentiment analysis, monitoring the tone of conversations with your customers becomes easy.

Clients can tailor Elisha Insights to their preferred set of performance metrics and modify them as needed. You can assess how your sales agents upsell to customers, track the resolution of technical support questions, analyze conflict handling, compare interactions against your script or call flow, and much more.

Privacy protection remains a priority, as Elisha Insights incorporates built-in Personal Identifiable Information (PII) filtering to ensure the security of your customers’ privacy. Additionally, Elisha Insights does not keep or record any transcripts or recordings it analyzes by default.

Elisha Insights is designed for seamless integration with your current IT systems. It offers APIs and embeddable code snippets that facilitate rapid integration.

The payment model is based on per analysis, allowing you to pay for only the transcripts we analyze. This approach enables you to scale up or down, knowing your costs will follow suit. Charges are determined per minute of recording or per page of text (500 words) sent for analysis.

Elisha Insights revolutionizes your customer service approach. It harnesses the power of Artificial Intelligence to provide valuable insights, improve interactions, and boost customer satisfaction. Schedule your demo today by emailing sales@elishatelecom.com and experience the future of customer service with Elisha Insights!