Terms and Conditions

These terms and conditions shall govern the agreement between Elisha Telecom (“We” or “Us”) and the individual or organisation applying for the provision of the Goods or Services (“You,” or “Your”).

Revision
Any renewal of the Services will in any event be subject to our then current Conditions.

Transaction Cancellation
This Agreement will proceed as soon as we have completed a number of tests including (but not limited to) service coverage area, hardware or devices, telephone line and an activation check. If all tests were apparent and assessed that we can provide the Service(s), the Agreement will commence on the Start Date, However, Your obligations to us regarding any Goods will start the day you receive that Goods pursuant.

There will be no cancellation of Goods as soon as purchase order is confirmed.

The client will not be entitled to cancel any contract for the supply of services once the performance of the services has begun.

Security
You are responsible for keeping your account secure and confidential at all times. We will not be responsible for unauthorised calls made on your account. We accept no responsibility for costs incurred by you from unauthorised usage of your account.

You should always set and use strong passwords, for example minimum of 7 characters, mixed numbers, letters and special characters and those that are not easy to guess. Beware of using your details on public networks where your details may be stored or intercepted and if you use any kind of PBX or other VoIP hardware, you must ensure that passwords and those of any extensions are also secure and strong.

Provision of security check of your hardware or devices used to connect to the network in any case that there’s a risk of external attack (hacking).

Services
We will supply you a fully-Managed IP PBX system and/or related services that describe your requirements, including the safety and maintenance of the service to provide quality and reliability.

However, in the event of any failure or malfunction within our networks we shall then correct any failure or malfunction as soon as is reasonably practical.

We do not guarantee:
• Error free service
• Provision of back-up of your data; however, we will use reasonable action to supply copies of data for disaster recovery purposes.
• Unscheduled suspension of service for repair, maintenance or improvement.
• Special case of service unavailability as a result of things beyond our control; e.g. calamity, power disruptions and failures of your internet service provider (ISP) or broadband connection.

Sale of Goods
The ownership of the goods shall pass to you upon delivery, but the Goods shall remain our property until such time as full payment has been received.

Until ownership of Goods passes to you accordingly; you shall store the Goods in such a way that they remain readily identifiable as our property. You shall not destroy, deface or obscure any identifying mark or packaging on or relating to the Goods. You shall not encumber or in any way charge the Goods. Any complaints should be sent in writing to us.

Tax and Duties
VAT will be applied to ALL UK orders at the current rate of 20%. But orders for Goods received from clients outside of the UK will be supplied without VAT and you will be responsible for all tax and duties imposed by the local authorities.

For Philippine transactions, please note that you will need the required NTC documentation in place to allow for speedy customs clearance. Also, when the Goods arrive in the Philippines, you will be responsible for any duties and tax that may be levied e.g. 12% VAT (unless exempt).

Returns Policy
We take no liability for Goods lost or damaged in transit. Unless noted loss or damage on the delivery receipt, under limited circumstances we will replace the goods.

You shall take responsibility for the inspection of the Goods upon receipt and if the Goods are defective or damaged notify us immediately via email requesting a Returns Document.

The Goods should then be returned with the completed Returns Document, detailing the fault or issue, within 7 days of receipt of the Goods. Goods can only be returned if accompanied by a Returns Document.

The returned Goods would be deemed acceptable within 7 days only upon receiving of the Goods.

Goods must be returned with the original packaging intact and unmarked.

Goods should then be placed in a separate delivery box so that no damage occurs to the original packaging during transportation.

Faulty Goods will be repaired or replaced as soon as possible and returned to you under the terms of the warranty. The cost of any postal charges that you incurred will be reimbursed.

Indemnity
You will indemnify us against all claims, damages, liabilities, costs (including reasonable legal fees) directly or indirectly related to the use of the Services and/or Goods

Termination
All Services paid for either annually or monthly will be subject to initial contract periods of twelve (12) months, commencing on the Commencement Date.

We may terminate these Conditions (as regards some or all of the Services) or suspend some or all of the Services immediately on written notice:
• If you breach the terms and conditions, supported with written notice from us, and fail to remedy the breach;
• Failure to pay dues accordingly under these Conditions after receiving 15 days written notice from us;
• If you are subject to a resolution for winding up or a petition for bankruptcy or liquidation;
• As a requirement of a competent or regulatory authority.

On termination of this agreement or suspension of Services for any reason:
• We will immediately stop supplying, and will terminate access to, the relevant Services and shall not be liable for any further supply of the Services. This may involve irretrievable damage to or loss of Data generated, stored, transmitted or used via or in connection with the Services and / or We may destroy any such Data;
• Any fees due remain payable and, if already paid, will be non-refundable unless you have cancelled these Conditions;
• Your accrued rights and liabilities will be unaffected;
• You will allow us to enter Your premises (if necessary) during normal business hours to remove the Goods.

Non Disclosure Agreement
This secures that both parties agree not to disclose any data that contains confidential and proprietary information that is not for general or public distribution, unless ordered to do so by law.

In the event that any confidential information is disclosed or shared to a third party, an appropriate legal action will be imposed.

In consideration of an exchange and of the disclosure of confidential information, the parties, with regard to confidential information of the other party, agree:
a) To hold such information in strict trust and confidence and to use such information only pursuant to the terms of this agreement; and most of all, independently of the universal validity of the precedent, not to use it for its own benefits or for the benefits of a third party;
b) That no copies or any parts thereof will be made or retained in any way unless for the contemplated purposes;
c) That confidential information for employees or a third party shall only be disclosed under protection of its confidentiality. Any employees or consultants, disclosing or divulging to others any trade secrets or confidential information of the company in violation of this agreement, shall be prosecuted by law;
d) To use equal efforts regarding prevention and protection of confidential information or any parts thereof, as those used by the recipient party for confidential or protected information.

Eligibility
The Service is available to individuals who are eighteen (18) years of age or older as well as corporations and other organizations who can form legally binding contracts under applicable law. By accepting these Terms, you signify that you meet these qualifications of eligibility.

Elisha Telecom may refuse to offer the Service to any person or company, and may change our criteria for eligibility, at any time, at its sole discretion.

Elisha Telecom retains the right to terminate your account and your rights to use the goods and services for any reason including but not limited to our belief or suspicion that any registration data you provide is or becomes untrue, inaccurate, not current, or incomplete.

Service Modification
Elisha Telecom cannot guarantee that the service will be uninterrupted or free of faults. At times, we may need to suspend service to correct a fault or for maintenance purposes. If this happens we will restore the service to you as quickly as reasonably possible.

We reserve the right to modify or discontinue service, temporarily or permanently, with or without notice to you, and we are not obligated to support or update our service.

We will not be liable to you or any third party in the event that we exercise our right to modify or discontinue service.

Use of Service
By accepting these terms, you are agreeing NOT to allow through your actions, or those of another, the use of services for unlawful or illegal purposes; including but not limited to making offensive, indecent or prank/hoax calls, allowing others to do so, using the services fraudulently, to commit or further a criminal offence.

You are agreeing NOT to cause damage to this or any other communication or data system, and you fully indemnify us against any liabilities (including such things as legal expenses, losses, costs, claims and damages), brought about by your action or inaction in violation of this agreement.

You may NOT submit or publish through Elisha Telecom any materials that are libellous, defamatory, pornographic, an invasion of privacy, obscene, abusive, illegal, racist, offensive, an infringement on any intellectual property rights of a third party or would otherwise violate the rights of any third party.

You will comply with all reasonable instructions provided by Elisha Telecom in relation to the service.

Jurisdictional Issues
This Service is controlled and operated by Elisha Telecom. Elisha Telecom makes no representation that materials in the Service are appropriate or available for use in your location.

Those who choose to access this Service from any location do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.

Code of Practice for Complaint and Dispute Resolution
Elisha Telecom is committed to providing you with the best possible Managed telephony service. However, despite our best efforts, our service can go wrong and we want to know so that we can put them right as soon as possible.

This code of practice gives information on how to contact Elisha Telecom and the procedures we follow to resolve complaints about sales, charging or general service. This complaints and dispute handling code of practice forms part of our communications consumer code of practice.

If you have a complaint:
Please call us or email support@elishatelecom.com. Our client support will ask you about the nature of your complaint and help resolve the problem.

You may also submit your complaint in writing to:

Elisha Telecom – Europe				Elisha Telecom – APAC
Elisha Telecom Ltd.					Towers Business Center
Level 18								11th Floor, Cyber One Building
40 Bank Street						Eastwood City Cyberpark
Canary Wharf						E. Rodriguez Jr. Avenue
London E14 5NR						Bagumbayan, Quezon City 1110
United Kingdom						Philippines
Tel: +44 (0) 20 7100 1114				Tel: +63 (2) 633 1969

We assure you that we will protect the privacy of your information during the discussion of your complaint.

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