Home Credit Philippines
Home Credit PhilippinesSeptember 21, 2015
Installing and configuring an Asterisk IP PBX based system with bespoke customisations
Launching its operations in the Philippines in 2013, Home Credit is a leading global consumer finance provider with a leading market share position across Europe and Asia. They provide affordable, flexible, simple and convenient loans to consumers. They also provide in-store financing to qualified customers looking to purchase consumer durable goods such as home appliances, electronics, mobile phones and furniture.
An Asterisk IP PBX based system should be installed and configured to provide the functions specified by Home Credit. A GSM gateway is also needed as well as configuration of PRI and IP phones. Call features such as inbound and outbound routing and dial plans, music on hold, IVR, group lines and call queuing are needed.
An IP PBX module with two (2) PRIs, a GSM gateway and IP phones were installed and configured. Bespoke customisations were also done as specified by Home Credit. Dial plans, outbound and inbound call routing were also configured according to schedule predefined by Home Credit for least cost routing.