VICIDIAL - The all in one open source inbound/outbound call center solution. Agents can be registered on the same system regardless of where they are located in the world.
VICIDIAL is a set of programs that are designed to interact with the Asterisk Open-Source PBX Phone system to act as a complete inbound/outbound call center suite. The agent interface is an interactive set of web pages that work through a web browser to give real-time information and functionality with nothing more than an internet browser on the client computer.
The manager interface is also web-based and offers the ability to view many real-time and summary reports as well as many detailed campaign and agent options and settings. VICIDIAL can function as an ACD for inbound calls or for Closer calls coming from VICIDIAL outbound fronters and even allows for remote agents logging in from remote locations as well as remote agents that may only have a phone.
There are currently over 700 installations of VICIDIAL in production in over 70 countries around the world, some with over 300 agent seats and several with multiple locations. The software is designed to work with an Asterisk system that has Zap(T1/E1/PSTN) telco lines or VOIP(IAX or SIP) trunks and many different kinds of softphones and hardphones.
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